Google says the problem occurs in less than 1% of phones. And often happens after a few months of use. And could be triggered by dropping the phone but may not cause external damage. More important is that help is on the way. Rakowski says that Google will replace any Pixels exhibiting this problem. And are taking additional steps to qualify the refurbished phones to ensure they don’t have this microphone problem. He says Pixel phones manufactured within the past month shouldn’t exhibit the microphone flaw. He recommended returning the phone to where you purchased the phone to request a warranty replacement.
Now Hear This
The Pixel is a new project for Google. With all new ventures, problems will arise. And Google is handling them the right way. Google employees have detailed what was happening and how the other issues were fixed with updates. With this one, Google is doing right by exchanging defective units for new ones. Even if the problem was caused by a drop. This will only strengthen the Pixel brand.
