How Overworked Tech Pros Can Make More Time For The Customer
That raises the question: With so much emphasis and urgency by the business on delivering superior customer experience, will tech managers and staff ever have enough time and resources to really reach out and get to know their end-user customers? For starters, it takes a great deal of support from the top ranks. Some businesses are good at recognizing this, some aren’t. Where management is supportive, technology and customer initiatives get closely aligned....